Knowledgebase

The iTunes App store sales policy clearly says that you cannot cancel a purchase or receive a refund for a purchase but they are known to make exceptions if you have a valid reason.

Step 1: Locate the email receipt for your iTunes Store purchase and click the “Report Problem” link next to the app that you would like to return.

If you have deleted the email invoice that Apple sent you after you completed the purchase, launch the iTunes program and you’ll see a list of all items that you’ve bought from the iTunes store. Open an order by clicking that little arrow next to the order date and then click “Report a problem” next to the app name.

Step 2: Click the Problem drop-down menu and choose an option that best describes your problem. If you have purchased an app accidentally, choose “I inadvertently purchased this application.”

You can expect a response from Apple in the next 24-48 hours. If the support rep is satisfied with your reasoning, he’ll probably reverse the charges. Please remember that you are not entitled to a refund under the iTunes Store Sales policy so if they deny your request for a refund, move on!